We have reasonable return policy and if you have a issue first contact us by email or phone
Computer and laptop accessories: We offer replacement for all computer accessories and parts both new and used. if the these items are defective notify us by email for replacement. All items we sell carry our identifications. To be eligible for replacement we must receive the same item we sent. You have 14 business days for replacement request from date of receipt.
Laptops and Computers: we accept 14 day return. We take outmost care on laptops. We ship them with Full insurane. If the item is DOA, you must call us and report the issue within 7 days of purchse. You obtain return authorization by email and send the item back for replacement only. If you return the item just because you do not like it, we loose money on processing order, shipping, retesting producct. so, we charge a reasonable 15% restocking fee. New items must be returned in the same original condition we sent with all accessories and make sure use another box to return. so that original product is not damaged.
Used and Refurbished Items: We test every item listed. If you have problem with your product First contact customer service below. We offer replacement only for defective units. All items we sell carry our markings and stamp.
Defective items can be replaced within 30days. If the item is found defective we will replace with equal item. First you must notify us the deceive item by email. We only accept returns with RMA (Return Merchandise Authorization Number). You must email or call us and obtain the RMA #. Without a RMA number we do not accept returns. We make every possible attempt to resolve the problem, If we unable to resolve your problem we issue RMA # and refund your money including shipping and handling also we arrange Prepaid return shipping label to return the defective unit back to us. If you are returning the item just because you do not like it or other reasons we we Charge a 15% restocking fee and shipping and handling fees will not be refunded. You must return the merchandise with all accessories with proper packing and it is your responsibility to return the item in same condition we sent.
If the items you received were damaged during shipping please notify us within 2 business days by email and we will take necessary action to file claims. If the item you returned is not defective we Charge a 15% restocking fee. If the same item not available then we will issue complete refund including Shipping and handling. We verify all returned merchandise
Returns on Phone Unlock Chips: These are very sensive electronic parts, We do not accept returns for these items. Because there is so many models and possible compatibility issues, we can offer replacement of same product. We must receive the cihps in the same original condition as we sent. we reserve the right to reject the return if the chip is damaged. We accept replacement within 7days from the date of receipt.
Returns on Software: Software is kind of product before purchasing the product, make sure you understnd the product, if the software is sent by link, we can only resend the link. we do not accept returns.
Returns on Unlocked phones: cell phones we sell and unlocked and it is possible that some features may not be compatible with your network service provider. You understand that you can not just return the phones just because some features are not working, if you return we must charge you 25% restocking fee. No returns accepted after 7days. Item must be in resalable new condition with all accessories to be eligible for return. No returns accepted without prior Authorization. You must obtain return authorization by email.
Warranty Coverage on battery:
We offer the products at such a low price and with great coverage.
We offer 1 year warranty on laptop battery from the date of purchase. During this period if your battery dies just send us email with your order information. We will issue authorization number. Return the defective battery back to us with copy of receipt for replacement. You are eligible for only 1 replacement during warranty period. We only issue replacement if your battery dies or takes less than 5 Min charge. Also when returning the battery for replacement include a nominial shipping charge to return new battery. Also please make sure you do not remove any stickers or serial numbers on the battery. Removing will void the warranty. If you do not follow these guidelines we do not issue replacement. We advise you not to return the battery without prior authorization.
Warranty Coverage on AC Adapters: We offer the products at such a low price and with great coverage.
We offer 1 year warranty on laptop parts from the date of purchase. During this period if your AC Adapter fails just send us email with your order information. We will issue authorization number. Return the defective Unit back to us with copy of receipt for replacement. You are eligible for only 1 replacement during warranty period. Also when returning the charger for replacement include a nominial shipping charge to return new battery. Also please make sure you do not remove any stickers or serial numbers on the charger. Removing will void the Warranty. If you do not follow these guidelines we do not issue replacement. We advise you not to return the product without prior authorization.
Note: When returning the item you must include copy of invoice without that we can not trace your package and we are not responsible for the lost packages.
